FAQ

WOULD THE PRODUCTS BE FRESH IF WHEN IT ARRIVES?

At Almond House we have it in our philosophy to serve our customers the freshest sweets and savories, hence we ensure that we only show case products that have a good shelf life and will reach your destination in the best condition.


WHAT DOES FRESH FOR OR SHELF LIFE MEAN?

Typically any sweet and savoury is consumable only for a specified period of time. It varies from product to product, depending upon the ingredients and storage conditions.

Keeping this aspect in mind we at Almond House only recommend “Fresh For” for minimum number of days. For eg: If sweet A is consumable for 10 days, we only recommend it as “Fresh For” 6 days, to ensure our customers enjoy the sweets / products at its best.


IS THIS A STORE WHERE FOOD IS MANUFACTURED AND SOLD?

Yes, we are store and a most popular brand of sweets in Hyderabad, We manufacture our own products and ship them through our logistics partners, thereby we ensure that you get the freshest product and in the shortest possible time.

HOW LONG DOES IT TAKE FOR MY ORDER TO GET DELIVERED?

We aim to have your order delivered in 3-5 days. However, the actual timeframe for delivery is dependent on your location, the location of your chosen product and other logistical factors.


IF I ORDER MULTIPLEPRODUCTS, HOW WILL I RECEIVE THE ORDER?

If you choose products across categories such as sweets and savouries, then each it will packedin its most appropriate packaging and ship them to you at the same time. All food products come directly from ALMOND HOUSE to your doorstep.


HOW WILL THE PRODUCTS BE PACKAGED?

We take care to package your products appropriately to ensure that the order is received in the best possible condition. Hard corrugated boxes and bubble wrap/crushed paper are generally used to pack the original packet from the vendor. In select cases such as chocolate being shipped in warmer months, we also try to use enhanced packaging for temperature control.


HOW WILL MY ORDER BE DELIVERED?

We have tie-ups with India`s best courier delivery services. Your order is picked and delivered directly to your doorstep by the representatives of our reputed delivery partners.


HOW FRESH WILL THE PRODUCT BE ON DELIVERY?

Our partner logistics partners ensure the speediest delivery. This ensures the longest possible shelf life for the order. Our intention is that you should have enough time to consume your product at the estimated time of delivery.


HOW IS THE TOTAL CHARGE CALCULATED?

The final price for your order has the following components:

- Price of the product inclusive of its packaging & the applicable VAT/CST

- Shipping charge for costs incurred towards logistics inclusive of the applicable service tax @15%


WHAT ARE THE MODES OF PAYMENT?

You can pay for your order using all payment options such as credit card, net banking, debit cards, wallets, UPI et al available on our payment gateway CCAvenue.


IS CASH ON DELIVERY AVAILABLE ON THE SITE?

Yes CASH ON DELIVERY is Available but Orders Placed on COD cannot be cancelled. 


WHAT IF I WANT TO ORDER BULK QUANTITIES OF ANY PRODUCT?

If you would like to order larger quantities of any product, please contact us on

info@almondhouse.com and we will service the same at the best possible bulk quantity prices.


DO YOU DELIVER IN MY AREA?

On every product detail page there is a pin code check option. Please enter your pin code against your selected product to find if the product can be delivered to the location. Additionally, at the time of checkout based on entered parameters our system will process the eligibility of the order. We restrict the delivery of certain products with lower shelf life to most metro pin codes only. This is to ensure timely delivery. e.g. Products such as Brownies are currently restricted to metro delivery only.


IN CASE OF ANY PRODUCT OR SERVICE RELATED FEEDBACK OR QUERIES?

Please mail us your product/service feedback a care@almondhouse.com quoting your order number. We will be in the best position to resolve any queries if you present relevant photographic evidence within 24 hours of the package being delivered to you/your address over mail to care@almondhouse.com

We will review the pictures of the shipment and individual pictures of the boxes and products contained withinthe packaging with our logistics partners for resolution.

If the claim is found genuine by us, and the Courier Partner, we will issue a coupon code for a suitable amount. You can utilise the coupon code for subsequent purchases on the website. The coupon code cannot be en-cashed or refunded.


I NOTICE SOME ISSUES IN ACCESSING MY CART ON THE SITE, WHAT DO I DO?

We are updating our site. In case you are unable to complete a transaction, please attempt the same after clearing cookies or in Incognito mode (File -> New Incognito Window)


IN CASE OF ANY DOUBT OR QUERY, HOW DO I REACH OUT TO THE CUSTOMER SUPPORT TEAM?

In case of any query/clarification/feedback, please mail us at care@almondhouse.com and we will promptly respond to you.

 
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